Close

BUILD ENGAGING RELATIONSHIPS WITH CLIENTS ACROSS ALL TOUCH POINTS IN THE “CLIENT JOURNEY”

 

 

Purpose:

A great customer experience begins with a solid understanding of customers. In this highly interactive, experiential, discussion based and contextualised series, sales professionals will discover what it takes and how to develop a great customer inspired experience.

Process:

The workshop will take real life scenarios and case studies which will form the basis of reflection and learning towards building the right approaches and enhance their sales competencies.

[/vc_column_text][/trx_column_item]

Action Learning Methodology:

  • Use the Knowledge already in the Room to unlock hidden assets.
  • Construct new knowledge by understanding the Metaphors used in Stories.
  • Gather intentionally to apply your imagination.
  • Generate options and develop a new understanding together.
  • Think with your hands.
  • Build individually.
  • Share with your group.
[/trx_columns][/trx_content]
Module 1

Understanding Client Journey Management

Module 2

The Art & Science of Personalised Conversations

Module 3

Managing Client Objections and Feedback

Module 4

Dealing with Difficult Customer Interactions

PAYOFF FOR PARTICIPANTS AND ORGANISATIONS

  • Developing more innovative approaches to Client Engagement.
  • Understanding the best practices to monitor your existing experience, including relationship and transactional measurements.
  • Leveraging internal capabilities to build out your improved customer experience.
  • Determining top priorities for action.
  • Developing a customer experience business case for change.